Fisherman's Factory Outlet is the official fishing tackle outlet for Berkley Fishing, Abu Garcia Fishing, Fenwick Fishing, Spider Fishing, Mitchell Fishing, Red Wolf and Johnson. Find deeply discounted, special prices on brand name Fishing rods, fishing reels, lures, PowerBait, fishing line, Trilene and fishing accessories. Fisherman's Factory Outlet is the official fishing tackle outlet for Berkley Fishing, Abu Garcia Fishing, Fenwick Fishing, Spider Fishing, Mitchell Fishing, Red Wolf and Johnson. Find deeply discounted, special prices on brand name Fishing rods, fishing reels, lures, PowerBait, fishing line, Trilene and fishing accessories.
  SEARCH  
   
HOME PAGE 
PRODUCT DIRECTORY 
  New Products   
  Accessories   
  Baits   
  Combos   
  Hard To Find Items   
  Factory Reconditioned   
  Lines   
  Reels   
  Rods   
  Terminal Tackle   
  Show All   
SHOPPING CART 
CHECK OUT 
PHOTO GALLERY 
CONTACT US 
HELP & FAQ'S 

Insider Updates

Share Your Photos

Help & FAQs - Shipping Questions

Choosing Shipping Methods

For all orders to be delivered within the United States, Fisherman's Factory Outlet will use FedEx to ship the products you purchase. As you check out, you will be given the opportunity to decide the speed of your FedEx delivery. The options include: Next Day, 2 Day, Express Saver or standard Ground Delivery. The shipping charges you pay will be adjusted according to your choice. Orders placed after 11:00 AM CST will be shipped the following business day. FedEx can only deliver packages to street addresses. If you list a P.O. Box in your shipping information we will be unable to send your fishing tackle.

For all international orders, Fisherman's Factory Outlet will use FedEx to ship the products you purchase. Orders placed after 11:00 AM CST will be shipped the following business day. Shipping for international orders will be calculated by the following formula:
  • Shipping costs will be 20% of the total with a minimum of $25 USD.
  • Rods will be charged an additional $1.50 per rod.
  • The customer is responsible for all duties, taxes and Customs fees.
  • Orders sent to Canada are subject to international shipping charges.
Top of page

Using E-mail Customer Service

If you have a question about FFO, click the button entitled "Contact Us" on the left side of the page. From the dropdown list, select the subject you have a question about.

If you have a general question, select "Comments about our web site or products." If you have a question regaring an order you have placed, select "Questions regarding an order you have already placed." Fill out the appropriate form and carefully explain your question or complaint. Someone from our customer service department will research your situation and respond as quickly as possible. We care about what you think and will do whatever we can to make your FFO shopping experience a great one!

Top of page

Using FedEx Tracking

If you have questions about the status of a shipment in the United States, FFO can provide a FedEx tracking number. Once you receive this number, go to www.fedex.com and follow the instructions provided.

Top of page

Calling For Help

FFO is dedicated to making your online shopping experience a positive one. If our E-mail Customer Service is unable to satisfactorily answer your questions, you may call us at (712) 336-4535. Our customer service staff is available to answer your questions from 9am to 5pm (CST), Monday through Friday.

Top of page


Home | Product Directory | Shopping Cart | Check Out
Contact Us | Help & FAQs | Privacy Statement | Security Statement | Site Map

© 2008 Fisherman's Factory Outlet -- All Rights Reserved.