Customer Service

Frequently Asked Questions

Understanding How FFO Works

Fisherman's Factory Outlet gives you deeply discounted fishing products. (FFO prices are routinely 40% or more below manufacturer suggested retail prices.) All prices are stated in U.S. dollars.

We only offer the highest quality, name brand merchandise. FFO can deliver these low prices by specializing in overstocks and close-out items. Because FFO is a true factory outlet, we don't offer every product every day. That's why it's so important to visit frequently. Our inventory is always changing.

Avoiding Back Orders

You never have to worry about items being out of stock when you buy from the Fisherman's Factory Outlet. FFO sets aside a specific number of items that will only be sold online. Look for the inventory number under any of the Hot Deals on the Home Page or on any detail page. This number is "live", which means it is updated as soon as someone adds that product to his shopping cart. If you try to order more than are available, we will alert you. But be forewarned! When the number available hits zero, that item is automatically pulled from the FFO store. In other words, you better buy today or it may be gone tomorrow!

Calling For Help

FFO is dedicated to making your online shopping experience a positive one. If our Customer Service is unable to satisfactorily answer your questions, you may call us at (712) 336-4535 x8080. Our customer service staff is available to answer your questions from 9am to 5pm (CST), Monday through Friday.

Help & FAQ - 30 Day Satisfaction Guarantee

How It Works

We want you to shop Fisherman's Factory Outlet with confidence. All products sold by FFO carry a 30 day Angler Satisfaction Guarantee. If you're not completely satisfied with your order when it arrives, we'll gladly exchange any item or refund your money.

Simply see Customer Service to contact us. We will need to call you to verify your request and get some additional information, so please make sure to include your phone number. And tell us the best time to call!

Additional Warranties

After 30 days, additional manufacturers' warranties against defects or breakage may also apply but will vary by product. For more information, click here to contact us.